Legal
Privacy Policy
This policy describes how Rattana, operating at 89 Thalang Road, Talat Yai, Phuket 83000, Thailand, handles personal information provided to us through this website and in the course of our watch repair and restoration services.
Last updated: 15 May 2025
1. Information We Collect
When you use our contact form or communicate with us, we may collect the following:
- Your name, as provided in correspondence or on the contact form
- Your email address, for the purpose of responding to your enquiry
- Your telephone number, if provided and relevant to arranging a visit or service update
- Information about your watch and the nature of the service you are enquiring about
- Technical data collected automatically by our website hosting provider (such as IP address, browser type, and pages visited) for security and operational purposes
2. How We Use Your Information
Information you provide is used only for the following purposes:
- To respond to your enquiry and discuss the service you are considering
- To arrange appointments or communicate about an ongoing service
- To provide updates on the status of your watch while it is in our workshop
- To keep a record of services carried out, which may be relevant to future work on the same piece
- To comply with legal obligations that apply to businesses operating in Thailand
We do not use your personal information for unsolicited marketing communications.
3. Legal Basis for Processing
We process your personal data on the following bases:
- Consent — when you submit a contact form or communicate with us, you are consenting to us using those details to respond
- Legitimate interest — maintaining service records relevant to ongoing care of your timepiece
- Legal obligation — retaining certain records as required under Thai law
4. Data Retention
Contact and enquiry records are retained for up to 24 months unless a longer period is necessary for legal or service purposes. Service records (watch intake, work performed, completion notes) may be retained for up to 7 years to support any future work on the same piece, where the client wishes this.
You may request deletion of your personal data at any time; see Section 7 for your rights.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share it in the following limited circumstances:
- With our website hosting and email infrastructure providers, who handle data in accordance with their own privacy commitments
- With specialist part suppliers or watchmakers, where a repair requires external assistance — only the minimum information necessary is shared
- With law enforcement or regulatory authorities if we are legally required to do so
6. Data Security
We take reasonable steps to protect personal information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption for data transmission. Access to customer records within the workshop is restricted to relevant staff.
In the event of a data breach that poses a risk to your rights, we will notify you and any relevant authority within a reasonable period.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal data, subject to legal retention requirements
- Withdraw consent to communication at any time
- Object to specific uses of your information
- Lodge a complaint with a relevant data protection authority in your jurisdiction
To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.
8. Cookies
Our website uses cookies primarily for basic functionality. For full details of the types of cookies in use and how to manage your preferences, please see our Cookie Policy.
9. External Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies independently.
10. Children's Privacy
This website is intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this policy from time to time. Significant changes will be reflected in the "Last updated" date at the top of the page. Continued use of the website after an update constitutes acceptance of the revised policy.
12. Contact
For questions about this policy or how your data is handled, please contact: